Admissions Coordinator - Study Group

International Study Centre
Reference number: 
Closing date: 
Friday, March 10, 2017 - 17:00
Employment status: 
Limited term
Full or part time: 
Competition status: 
Job description: 

Royal Roads University and Study Group Canada have partnered in the establishment of the Royal Roads University International Study Centre (ISC). Established in 2011, the ISC delivers a range of programs to international students focused on a combination of academic English as well as undergraduate and graduate preparatory level studies. 

Study Group is recruiting an Admissions Coordinator (full-time permanent) to join the Study Group North America team based on the Royal Roads University campus. 



Provides administrative and customer service support for applicants applying to Study Group’s North American university partner programs. 


  • Accurately respond to program and admissions inquiries within agreed time frames
  • Accurately process applications and create records on student enrollment database within agreed time frames
  • Correspond with recruitment partners and sales managers regarding submitted applications
  • Conduct data entry to ensure students’ records are meticulously maintained on student enrolment database and university student enrolment system
  • Assists in preparation and collection of pre-arrival information
  • Take ownership of any customer service issues through to resolution
  • Ensure the Admissions Manager is aware of any potential agent, Centre or market issues to be able to feedback to all relevant staff
  • Identify opportunities to continually enhance the Admissions processes and improve working practices
  • Performs other duties relevant to the effectiveness of the team as directed by the Admissions Manager
  • Bachelor’s degree preferred
  • General administrative responsibilities including data entry and document processing
  • Customer and/or student support services
  • Higher education advising, registration and/or admissions a plus
  • Enrolment management database systems experience a plus
  • Fluent in second language preferred
  • Proficient in Microsoft Outlook Word, Excel and Power point
  •  Excellent attention to detail
  • Self-motivated
  • Reliable
  • Creative
  • Customer service oriented
  • Ability to work under pressure
Application submission information: 

If you are interested in applying, please email your cover letter and resume to, and

Closing date for applications is March 10, 2017.

Study Group Canada is an Equal Opportunity Employer.