Department: International Study CentreReference number: SG20Closing date: Friday, March 10, 2017 - 17:00Employment status: Limited termFull or part time: Full-timeCompetition status: Completed Job description: Royal Roads University and Study Group Canada have partnered in the establishment of the Royal Roads University International Study Centre (ISC). Established in 2011, the ISC delivers a range of programs to international students focused on a combination of academic English as well as undergraduate and graduate preparatory level studies. Study Group is recruiting an Admissions Coordinator (full-time permanent) to join the Study Group North America team based on the Royal Roads University campus. __________________________JOB PURPOSE Provides administrative and customer service support for applicants applying to Study Group’s North American university partner programs. KEY RESPONSIBILITIESAccurately respond to program and admissions inquiries within agreed time framesAccurately process applications and create records on student enrollment database within agreed time framesCorrespond with recruitment partners and sales managers regarding submitted applicationsConduct data entry to ensure students’ records are meticulously maintained on student enrolment database and university student enrolment systemAssists in preparation and collection of pre-arrival informationTake ownership of any customer service issues through to resolutionEnsure the Admissions Manager is aware of any potential agent, Centre or market issues to be able to feedback to all relevant staffIdentify opportunities to continually enhance the Admissions processes and improve working practicesPerforms other duties relevant to the effectiveness of the team as directed by the Admissions Manager Qualifications: Bachelor’s degree preferredGeneral administrative responsibilities including data entry and document processingCustomer and/or student support servicesHigher education advising, registration and/or admissions a plusEnrolment management database systems experience a plusFluent in second language preferredProficient in Microsoft Outlook Word, Excel and Power point Excellent attention to detailSelf-motivatedReliableCreativeCustomer service orientedAbility to work under pressure Application submission information: If you are interested in applying, please email your cover letter and resume to JFurusho@studygroup.com, firstname.lastname@example.org and email@example.comClosing date for applications is March 10, 2017.Study Group Canada is an Equal Opportunity Employer.