Department: Continuing StudiesReference number: 15-062-A0012Closing date: Thursday, June 18, 2015 - 23:00Employment status: OngoingFull or part time: Full-timeCompetition status: Completed Job description: This is a replacement recruitment of an existing position.Reporting to the Director of Continuing Studies (CS), the Continuing Studies Associate supports a wide array of requirements for the office administration including telephone inquiries, registrations and invoicing, room bookings, scheduling and correspondence management in addition to the day-to-day operations of CS. He/she presents a professional front-line image and facilitates communication between the CS office and their various constituents, most importantly, students in CS programs to ensure that all parties feel well served with needs met. He/she has a primary responsibility as the first point of contact for all departmental inquiries via the phone, fax, email and Internet and must respond/re-direct all inquiries in a respectful, friendly and timely manner – within one business day. This involves clearly and effectively conveying information, answering inquiries and decision-making, as necessary with both external and internal associates, facilitators, stakeholders, and students of Royal Roads University (RRU) on behalf of the department and the Director.In further support of CS, the Continuing Studies Associate liaises with the finance department to ensure all transactional requirements are effectively managed, with regard to the registration system with support and direction from management. Qualifications: To be well suited to the role you will possess the following qualifications and competencies:3-5 years administrative experienceExceptional communication and interpersonal skillsAbility to comprehend and follow detailed instructions and to adapt to new situations and learn quicklyAttention to detail and a high level of accuracy is essentialOutstanding customer service philosophy and a commitment to excellenceExperience in serving the public and with conflict resolution skills. Acts with tact and diplomacy under pressureAbility to judge and make decisions within the scope of the position knowing when to escalate issues to a higher level. Ability to analyze, interpret and implement a course of action or make recommendation, ask for assistanceA genuine team-player who will pitch in to help when necessaryAbility to demonstrate independent initiative, and thrive in a dynamic and evolving work environment in a positive and flexible, client-focused waySuperb organizational and time management skills, competent self-starterSkilled in Internet searches and organizing information retrievedBackground in basic accounting practices helpfulProficient computer skills, including: MS Word, Excel, PowerPoint, Outlook, CMS, EMS, and AGRESSOKnowledge and/or experience with continuing studies and university level learning Application submission information: This is a regular full-time position working 37.5 hours per week, with a recruitment range that starts at $38,120 per annum. The University is pleased to offer a comprehensive benefits package.Please forward your cover letter and resume (preferably in electronic format) to:Email: firstname.lastname@example.orgCompetition #15-062-A0012orHuman Resources - Career OpportunitiesRoyal Roads University2005 Sooke RoadVictoria, BC V9B 5Y2Fax: (250) 391-2570 Tel: (250) 391-2511The competition will begin on June 5, 2015 and will close on June 18, 2015; however, the competition will remain open until successful candidates are found. While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.Please note that two of our heritage buildings, including Hatley Castle, have some areas that are not easily accessible to persons who use wheelchairs. Please call 391-2511 for information and assistance if you are dropping off your application in person.If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.