Centre Director, International Study Centre

Study Group
Reference number: 
Closing date: 
Friday, July 8, 2016 - 17:00
Employment status: 
Full or part time: 
Competition status: 
Job description: 

Royal Roads University and Study Group Canada have partnered in the establishment of the Royal Roads University International Study Centre (ISC). Established in 2011, the ISC delivers a range of programs to international students focused on a combination of academic English as well as undergraduate and graduate preparatory level studies. Study Group is recruiting for the Centre Director to join the Study Group North America team and to be based on the Royal Roads University campus.

The Centre Director is responsible for the oversight of all academic, administrative, operational, and student success aspects of the ISC. Areas of responsibility include overseeing the ESL component of curriculum and instruction, faculty and staff recruitment and development, student learning, program administration and enhancement, budget management, student support as well as ancillary sales and marketing functions.

Building an ISC culture focused on accountability, academic rigor, innovation and a commitment to excellence are important priorities for the Centre Director.  The Centre Director will also give primacy to strengthening operational infrastructure, support to staff and customer service.   Pro-active management of internal Study Group relationships and external stakeholders, are essential in executing the academic, administrative and operational duties of the position. 

Academic Leadership

Oversees ESL and preparatory curriculum and liaises with RRU on the academic curriculum

  • Oversees the coordination of curriculum and syllabus development, implements quality assurance and assessment practices including regular review and revision of all ESL and preparatory programs of study, assessment, and continual review of goals, benchmarks, and desired outcomes.
  • Develops a collaborative faculty culture that is focused on innovation, accountability, and academic rigor.
  • Liaises with other departments, faculty, and partners around academic priorities and policies.
  • Oversees all recruitment and hiring, on-boarding, orientation and professional development of instructors.
  • Oversees Registrar functions, logistics planning, and scheduling of courses.

Centre Management

Oversees day-to-day operations of centre and ensures a high standard of delivery and compliance across all centre services

  • Builds a strong administrative staff focused on outstanding customer service, efficient operations and commitment to excellence.
  • Develops and improves administrative and operational processes consistent with the goals of the unit and SG; including setting and reviewing key metrics to include product performance, progression rates, performance through degree, capacity utilisation.
  • Oversees staff recruitment, on-boarding, orientation, and on-going professional development process.
  • Oversee the implementation of policies/procedures at centre level.
  • In keeping with Study Group’s policies and procedures, develops localized staff manuals and protocols.
  • Builds relationships and collaboratively works with key Study Group and RRU departments including Marketing, Sales, Finance, Deans, International Office, Registrar, etc.
  • Independently and in partnership with SG and RRU develops and communicates policies to ISC staff and RRU departments and administration for all ISC activities.
  • Determine through meetings with the Senior Management Team a strategic action plan to ensure program monitoring on a regular basis.
  • Builds and/or develops reporting systems and processes for key stakeholders for regular, and ad hoc reporting of student progress, attrition, satisfaction etc. including comprehensive annual report.
  • Serve as an ambassador for Study Group, promoting its programs, supporting its vision and culture, articulating its value, and building positive working relationships with key stakeholders across campus and in the community.
  • Address current challenges of existing programs and organizational change while simultaneously monitoring for program improvement and market opportunities.

Student Success and Performance Leadership

Oversees and participates in design, development and delivery of a comprehensive academic and non-academic student support strategy

  • Establishes and maintains an on-going assessment and evaluation of the quality of international student life throughout the ISC and university life-cycle.
  • Develops student support systems and processes to maximize efficiency and provide superior service to students.
  • Oversees day-to-day student support activities.
  • Manages feedback mechanisms for long-range student reporting on student success and satisfaction as well as on-going action plans for improvement.
  • Develops academic student success plans (including behavioural, academic, attendance) for students at risk of non-successful progression.
  • Documents and reports out regularly on pathway activities, student issues, or highlights to appropriate parties.
  • Develops comprehensive pre-arrival communication plan and welcome package for students and parents.
  • Develops and coordinates a pathway arrival program and on-going orientation (as part of university current orientation activities and departments).

Marketing, Sales and Admissions

Actively contributes to the build out of efficient systems and processes for application and admissions . Collaborates with Marketing Director on strategic planning for attracting students to the institution

  • Continually reviews and assesses program entry requirements and the communication and implementation of changes.
  • Oversees the student pre-arrival activities,  accurately and pro-actively responding to student inquiries and pre-arrival communication with agents.
  • Builds and maintains close working relationships between University and Centre staff, agents worldwide, and Study Group’s regional office and recruitment staff.
  • Oversees liaising with staff in-market on student issues, provides feedback on market information and trends, and coordinates Study Group’s and RRU’s systems and procedures.


Ensures compliance with all aspects of budgeting, finance, and collections

  • Develops and oversee Centre’s annual operating budget and quarterly forecasts
  • Supports RRU’s Finance department’s debt collection.
  • Report out on monthly spending and student enrolment.
  • Oversee processing and payment of Centre invoices.
  • Liaise with SG Corporate as well as appropriate university departments on financial matters.
  • Continuously assess and develop cost-savings measures for ISC.

Additional Responsibilities

Participates in activities meant to forward the mission of Study Group

  • Conducts regular Centre meetings to ensure the dissemination of Study Group information.
  • Hosts visitors to campus.
  • Manage all aspects of QA and accreditation processes for Centre.
  • Contributes to opening of new centres and training of new ISC CD.
  • Participates in ad hoc committees and special assignments as needed.

The successful candidate will have a(n):

  • master’s degree, a doctoral degree is preferred,
  • experience in English as a second or foreign language preferred,
  • minimum of seven years of administrative/academic experience with increasing responsibilities in a higher education institution is required,
  • at least four years of experience in a senior management position,
  • demonstrated ability to build organizational capacity through conscientious efforts to attract and nurture top notch talent who will contribute to the overall quality of programs and grow professionally as programs continue to expand,
  • enhanced ability to work independently, from afar, with little supervision while maintaining affinity and allegiance to Study Group,
  • a comprehensive understanding, and healthy appreciation for corporate higher education and public/private partnerships,
  • marketing and sales experience,
  • budget and collections experience,
  • strategic planning, project management, and change management ability,
  • strong interpersonal, public relations, and communication skills,
  • facility with current technology including ERP and CRM systems, and
  • international experience and demonstrated commitment to diversity and multiculturalism. 
Application submission information: 

To apply: please send:

  • a cover letter that 1. Outlines your interest, and 2. clearly shows how your skills and experience fit with the responsibilities outlined in the job description, and
  • a resume or CV

to  Ayana Albert,  HR Director Embassy and Higher Education North America – aalbert@studygroup.com

cc  Anne Parker, Senior Centre Director Higher Education North America – aparker@studygroup.com

Please note that due to the high volume of applicants, Study Group will respond in writing only to those who are invited for interviews.  No phone calls please.