Director, IT Operations and Service Management

IT Services
Reference number: 
Closing date: 
Friday, November 17, 2017 - 17:30
Employment status: 
Full or part time: 
Competition status: 
Job description: 

Royal Roads University has embarked on a 5 year IT transformation program. As the Director of IT Operations and Service Management, you will bring strategic leadership and technical skills to the planning, implementation and management of the university’s IT systems, services and hosting projects. You will lead the migration of our current on-site data centre to a cloud hosted hybrid model. You will lead the adoption of ITSM standards and you will be responsible for the ongoing operations and security of university wide IT functions within IT-Services at RRU.

Reporting directly to the Chief Information Officer (CIO), you will play a pivotal role in the transformation of the university’s technical landscape and service delivery model.   

You will contribute to the strategic planning process through your knowledge, insight, and research on best practice in IT operations and service and subsequently oversee the execution of key infrastructure and service related initiatives for RRU.

You will have the opportunity to build and maintain a network of contacts with your peers at higher-education institutions, as well as with organizations with similar information technology operations, leveraging and sharing experience and best practice in the higher education sector across Canada.

  • Master’s degree in Computer Science, Engineering or similar discipline or an equivalent combination of education and experience
  • 10+ years of experience in managing technology operations and teams, with at least 5 years involving delivering infrastructure design and operational excellence; experience in developing IT staff & IT organizations
  • Proven builder and leader of high performing IT infrastructure operations and service management teams. Experienced in transforming teams through process improvement, and people skills to achieve high performance. Demonstrated track record of leading a team where customer experience was a priority
  • Proven experience in migrating data centres to shared or cloud hosted facilities maintaining or improving quality of service and availability.
  • Extensive experience in managing infrastructure and operations in a hosted environment for a similar sized organization to a high availability and security standard
  • Advanced communication and interpersonal skills to engage with peers, vendors, stakeholders and senior management to achieve excellent partnership and results.
  • Experienced in implementing and operating to current service models (ITIL) and current technology protocols and standards across all lines of business and technology platforms
  • Proven ability to deliver Infrastructure and operations projects using project best practice approaches.
  • Demonstrated skills in areas of risk and security management, IT Service Management (ITSM), IT continuous improvement, IT operations management and customer service 
Application submission information: 

This is a regular full-time position working 37.5 hours per week on campus. Salary will be commensurate with skills and experience. The University is pleased to offer a comprehensive benefit package.  

To apply please forward your cover letter and curriculum vitae (preferably in electronic format) to: with a subject line of:

17-107-M0232 – Last name, First name

Or mail to:

Human Resources - Career Opportunities
Royal Roads University
2005 Sooke Road
Victoria, BC   V9B 5Y2
Fax:  (250) 391-2570 Tel:  (250) 391-2511

The competition began on October 31st, 2017 and will close on November 17th, 2017; however, the competition will remain open until a successful candidate is found. 

While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.

Your personal information is collected under the authority of the University Act and is subject to the Freedom of Information and Protection of Privacy Act.  Your personal information will be used to record and track your application for this competition and will not be disclosed to any other external third parties unless we are directed to do so by you.  For more information regarding the collection and use of your personal information please contact Royal Road’s University’s Privacy Officer at (250) 391-2600 (Extension 4178) or via regular mail at 2005 Sooke Road, Victoria, BC V9B 5Y2

If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.