Heritage Tour Guide

Campus Services
Reference number: 
Closing date: 
Thursday, February 23, 2017 - 17:00
Employment status: 
Full or part time: 
On call
Competition status: 
Job description: 

Reporting through the manager of Campus Services, you will deliver a meaningful and captivating interpretative program about the history of Hatley Park National Historic Site and Royal Roads University. You possess exceptional presentation and communication skills with an ability to adapt to the needs and interests of their audiences.

Charged with the responsibility of engaging visitors and increasing their appreciation and understanding of the importance of conservation, care and stewardship of Canada’s heritage, your primary responsibilities are to educate, engage, and create memorable visitor experiences.

You will work from a program outline with core messaging that emphasizes important historical information and creates a dynamic storyline. The Heritage Guide will commit the program to memory and deliver it in a natural relaxed manner connecting on a personal level with visitors, while engaging and stimulating people in the experience. You may be asked to use costumes, props, artifacts, and other sensory aids to adapt and modify delivery to meet organizational and visitor needs.

  • Experienced in program delivery; able to learn historical information and interpret it to large numbers of people from a wide range of ages and backgrounds including youth, seniors and international visitors
  • Professionally trained or certified in interpretation, education or communications and/or a minimum of one year experience in program delivery, interpretation, or public education
  • Exceptional in their verbal and written communication skills; an articulate speaker with an ability to creatively embody the story
  • Competent in operating a PC computer with Microsoft programs (MS Word, Excel); and a point of sales (P.O.S.) system
  • Responsible for managing, balancing and accounting for a cash float each shift
  • Capable of working in a fast pace and dynamic environment while maintaining an uncompromised commitment to quality customer service
  • Reliable, and able to work under limited supervision
  • Able to form solid working relationships with a wide range of staff, volunteers, members of the community, and beyond
  • Excellent personal attributes that include, but are not limited to, energetic, team player, and able to embrace change
  • Ability to react quickly to emerging situations, respond to customer’s concerns, skillfully resolve problems, handle complaints, and when appropriate seek the support of a higher level of management

Additional and desirable assets

  • Experience with any of the following; tourism sector; academic institutions; museums
Application submission information: 

This is a casual, on-call position for coverage of our peak season, 7 day per week operations for an approximate six month term with the possibility of extension.  We cannot guarantee a set number of hours per week; however, the positon is expected to work approximately 15-25 hours per week.  The hourly wage is $15.51 an hour plus an additional 4% vacation pay.


To apply please forward your cover letter and curriculum vitae (preferably in electronic format) to: rru-career-opportunities@royalroads.ca with a subject line of:

17-020-A0253 – Last name, First name

Or mail to:

Human Resources - Career Opportunities
Royal Roads University
2005 Sooke Road
Victoria, BC   V9B 5Y2
Fax:  (250) 391-2570  Tel:  (250) 391-2600

The competition began on February 10, 2017 and will close on February 23, 2017; however, the competition will remain open until a successful candidate is found. 

While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.

If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.