Information Services Coordinator

Reference number: 
Closing date: 
Thursday, January 21, 2016 - 17:00
Employment status: 
Full or part time: 
Competition status: 
Job description: 

Royal Roads University Library is seeking applications from motivated and team oriented individuals for the position of Information Services Coordinator.

Under the general direction of the University Librarian or designate, the Information Services Coordinator answers simple information and reference requests submitted to the library by providing assistance locating and using reference sources.  The incumbent also exercises judgment and problem solving in coordinating the triage of information and reference requests, referring those requiring specialized skills, sources, and interpretation to appropriate professionals. The incumbent also helps coordinate and directly provides superior front-line client service to staff, faculty, students, and visitors on a daily basis in order to ensure that clients can access the library building, collections, and services during posted operational hours and that virtual requests are responded to or referred expediently.

This position also acts as a liaison with other units that provide public service to ensure that the library is providing accurate information and to discover areas of overlap, synergy, and collaboration.  The incumbent will also act as the primary contact for program coordinators scheduling library instruction/orientation and will help deliver library orientation/information sessions as needed.  The coordinator also compiles and creates reports on the use of library reference and instruction and assists in the maintenance, training, and selection of question management software.


To be well suited to the role you will possess the following qualifications and competencies:

  • A Library Technician diploma and a minimum of 3-5 years’ experience in a post-secondary library environment, or an equivalent combination of education and relevant experience
  • A minimum of 3 years’ experience providing high quality, courteous, and friendly information and reference service as a primary role responsibility
  • Experience doing presentations and providing instructional or informational programs in a library setting
  • Good working knowledge of MS Office, various internet browsers and computer operating systems
  • Strong analytical and problem solving skills with ability to implement course of action or make recommendations
  • Strong attention to detail and a high level of accuracy
  • Strong organizational skills
  • Demonstrated use of good judgment with ability to make decisions within scope of the position
  • Strong customer service and public relations skills that are outgoing, consultative, and friendly
  • Well-developed inter-personal and conflict resolution skills
  • Ability to work independently and as part of a team
  • Proven ability to conduct effective reference interviews in synchronous and asynchronous environments in order to ascertain user needs
  • Proven ability to recognize and refer any reference questions requiring further expertise
Application submission information: 

This is a regular full-time position working on campus 37.5 hours per week including some varying evening and weekend shifts. The position has been evaluated at Grade 3 with a recruitment range that starts at $42,864 per annum.  The University is pleased to offer a comprehensive benefit package.

If you are interested in applying for this position, please email your application to: with a subject line of:

16-002-P0247 – Last name, First name


Or mail to:

Human Resources - Career Opportunities

Royal Roads University

2005 Sooke Road

Victoria, BC   V9B 5Y2

Fax:  (250) 391-2570  Tel:  (250) 391-2511

The competition began on January 6, 2016 and will close on January 21, 2016; however, the competition will remain open until a successful candidate is found.

While RRU values all applications we receive, only those candidates short-listed for further consideration will be contacted.  Royal Roads University is an equal opportunity employer, committed to the principle of equity in employment.  All qualified candidates are encouraged to apply, however, Canadians and permanent residents will be given priority consideration.

If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf.