Department: Global Marketing & Business Development Reference number: 16-017-P0250Closing date: Tuesday, April 5, 2016 - 17:00Employment status: TemporaryFull or part time: Full-timeCompetition status: Completed Job description: Reporting to the Director, International Collaboration & Development, you will support the coordination and the facilitation of the delivery of competitive, leading edge and high quality non-credit/custom programs for international groups. Working in a multi-tasking, team environment, you will be responsible for representing RRU and managing client/customer needs and expectations.To be well suited for this position you must have excellent organizational abilities, exceptional customer service skills and be technically proficient. As a team player, you must enjoy working with a degree of autonomy and in ambiguity, yet have the competencies to coordinate and integrate a team of staff, faculty, clients and students. You must have a sensitivity and affinity for clients from other cultures, as well as patience and understanding of the difficulties they are encountering as a visitor to Canada and Royal Roads University. This position requires a flexible individual, capable of working evenings, weekends and occasional split shifts to serve customer/learner needs. Qualifications: To be well suited to the role you will possess the following qualifications and competencies:Bachelor’s degree in a relevant field and at least 5 years of experience in the areas of client-centered service, events coordination, and program development and administration; or equivalent combination of education & experienceExperience in implementing successful international programs for various client groupsExperience in program development and evaluationDemonstrated experience preparing financial reports, analyzing and managing budgets, planning, implementing, and evaluating large programs and eventsExceptional communication and interpersonal skills including technical writing skillsDemonstrated intercultural competencies through a second language or lived/worked overseas and/or developed and implemented programs for a culturally diverse client groupAbility to operate in an environment of aggressive deadlines and multiple prioritiesStrong diplomatic skills and the ability to exercise sound judgment in interpersonal relationsAbility to liaise effectively with a wide variety of stakeholders, both internally and externally, and maintain a professional approach to working relationships and conflict resolutionDemonstrated project management skillsAdvanced computer skills (including MS Office Suite, Basic HTML, & familiarity with database systems such as Agresso and EMS)Ability to work in a creative, driven, team-based, and collaborative environmentAbility to work a flexible work schedule.Class 4 driver’s license Application submission information: This is a temporary full-time position working on campus for 37.5 hours per week for approximately 6 months, with the possibility of extension depending on operational need. The position has been evaluated at Grade 3 and the recruitment range starts at $42,864 per annum. To apply please forward your cover letter and curriculum vitae (preferably in electronic format) to: email@example.com with a subject line of: 16-017-P0250– Last name, First nameOr mail to:Human Resources - Career OpportunitiesRoyal Roads University2005 Sooke RoadVictoria, BC V9B 5Y2Fax: (250) 391-2570 Tel: (250) 391-2511The competition began on March 21, 2016 and will close on April 5, 2016; however, the competition will remain open until successful candidates are found. While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.