Department: Study Group (Higher Education North America)Reference number: ISCClosing date: Friday, August 18, 2017 - 17:00Employment status: OngoingFull or part time: Full-timeCompetition status: Completed Job description: Primary admissions contact for partner university admissions staff, Study Group recruitment staff and Study Group partner agentsProcess and assess international applications and enrollments according to specified procedures within agreed time framesAccurately respond to inquiries from university admissions staff, Study Group recruitment staff and Study Group partner agents according to specified procedures within agreed time framesEnter and track application data on student enrollment databases, maintain all student records ensuring all data is accurate and current on all enrollment reportsSupport and assist Study Group recruitment staff, Study Group partner agents and students with pre-arrival inquiriesProactively manage initial deposit and first semester invoicing and refund procedures, liaise with students, agents and financial department when necessaryAt the start of each intake assist in the collection of all outstanding admissions documents from newly enrolled studentsArrive and Induct NSEs at the start of each intakeWork with and update University systems and departments, within parameters agreed with the UniversityAssist with and participate in Study Group recruitment staff, Study Group partner agents and students visitsParticipate in Admissions meetings and university Admissions working groups as requiredAssist in training Study Group staff in systems, procedures, and productsMaintain superior customer service with students, university admissions staff, ISC staff, Study Group recruitment staff and Study Group partner agentsPerform other duties relevant to the effectiveness of the team as directed by the Team Lead Admissions AssessmentCalculate GPAs and make decisions regarding admissibility and eligibility for Pre-qualification lettersPrepare and deliver training on admission requirements and LERs to recruitment members.Enter and track application data on student enrollment databases, maintain all student records ensuring all data is accurate and currentPartner with Center Director/Manager and Head of English, adjust course bookings per arrival testing , when necessaryLiaise with Study Group recruitment staff to support agent relationship targets and optimize conversionMonitor and compile enrollment data, agent trends and local market information ensuring the Team Lead Admissions Assessment is aware of any potential agent, center or market issuesProactively seek and maintain accurate product knowledge of all Center and University programs Qualifications: A relevant undergraduate degree and three to five years of related experience in a post-secondary environment, or an equivalent combination of education, training and experience.Well-developed work ethic, an aptitude for detailed work and accuracy, with the ability to perform mathematical calculations with a high degree of accuracy.Strong research, reporting and project management skills.Ability to analyze, troubleshoot, problem solve and exercise good judgment.Skilled at building and maintaining positive, cooperative, and service-oriented relationships, where diversity of situations and people are routinely encountered. Exceptional interpersonal, written and verbal communication skills and ability to present information effectively.Ability to work independently or in a high-performance team with minimal supervision.Be a disciplined self-starter, with a strong service ethic.Demonstrates an ability to identify and take initiative when appropriate, and when to escalate questions or emerging issuesDemonstrates a positive, professional and engaging approach to work, and the work placeA personal working style that fits in a positive, team-focused, exciting and growing workplaceTechnically proficient in the use Microsoft Office programs specifically, Excel, Word, Outlook, and PowerPoint, and the ability to easily adapt to new software and systems.An ideal candidate would also possess:Knowledge of the University, its programs, and the RRU learning experience.Experience with student information system software.Understanding of Canadian and international educational systems at the post-secondary level. Application submission information: Please submit a cover letter and resume to MRussell@studygroup.com, Team Lead Admissions Assessment and copy AParker@studygroup.com, Director of Admissions North America quoting "ISC Admissions Manager" in the subject line of your email. The application deadline is 18 August 2017. Please attach your resume and cover letter as one PDF document titled First name.Last name initial.resume, e.g. Masae.R.resume.pdf.