ISC Admissions Manager

Department: 
Study Group (Higher Education North America)
Reference number: 
ISC
Closing date: 
Friday, August 18, 2017 - 17:00
Employment status: 
Ongoing
Full or part time: 
Full-time
Competition status: 
Completed
Job description: 
  • Primary admissions contact for partner university admissions staff, Study Group recruitment staff and Study Group partner agents
  • Process and assess international applications and enrollments according to specified procedures within agreed time frames
  • Accurately respond to inquiries from university admissions staff, Study Group recruitment staff and Study Group partner agents according to specified procedures within agreed time frames
  • Enter and track application data on student enrollment databases, maintain all student records ensuring all data is accurate and current on all enrollment reports
  • Support and assist Study Group recruitment staff, Study Group partner agents and students with pre-arrival inquiries
  • Proactively manage initial deposit and first semester invoicing and refund procedures, liaise with students, agents and financial department when necessary
  • At the start of each intake assist in the collection of all outstanding admissions documents from newly enrolled students
  • Arrive and Induct NSEs at the start of each intake
  • Work with and update University systems and departments, within parameters agreed with the University
  • Assist with and participate in Study Group recruitment staff, Study Group partner agents and students visits
  • Participate in Admissions meetings and university Admissions working groups as required
  • Assist in training Study Group staff in systems, procedures, and products
  • Maintain superior customer service with students, university admissions staff, ISC staff, Study Group recruitment staff and Study Group partner agents
  • Perform other duties relevant to the effectiveness of the team as directed by the Team Lead Admissions Assessment
  • Calculate GPAs and make decisions regarding admissibility and eligibility for Pre-qualification letters
  • Prepare and deliver training on admission requirements and LERs to recruitment members.
  • Enter and track application data on student enrollment databases, maintain all student records ensuring all data is accurate and current
  • Partner with Center Director/Manager and Head of English, adjust course bookings per arrival testing , when necessary
  • Liaise with Study Group recruitment staff to support agent relationship targets and optimize conversion
  • Monitor and compile enrollment data, agent trends and local market information ensuring the Team Lead Admissions Assessment is aware of any potential agent, center or market issues
  • Proactively seek and maintain accurate product knowledge of all Center and University programs
Qualifications: 
  • A relevant undergraduate degree and three to five years of related experience in a post-secondary environment, or an equivalent combination of education, training and experience.
  • Well-developed work ethic, an aptitude for detailed work and accuracy, with the ability to perform mathematical calculations with a high degree of accuracy.
  • Strong research, reporting and project management skills.
  • Ability to analyze, troubleshoot, problem solve and exercise good judgment.
  • Skilled at building and maintaining positive, cooperative, and service-oriented relationships, where diversity of situations and people are routinely encountered. 
  • Exceptional interpersonal, written and verbal communication skills and ability to present information effectively.
  • Ability to work independently or in a high-performance team with minimal supervision.
  • Be a disciplined self-starter, with a strong service ethic.
  • Demonstrates an ability to identify and take initiative when appropriate, and when to escalate questions or emerging issues
  • Demonstrates a positive, professional and engaging approach to work, and the work place
  • A personal working style that fits in a positive, team-focused, exciting and growing workplace
  • Technically proficient in the use Microsoft Office programs specifically, Excel, Word, Outlook, and PowerPoint, and the ability to easily adapt to new software and systems.

An ideal candidate would also possess:

  • Knowledge of the University, its programs, and the RRU learning experience.
  • Experience with student information system software.
  • Understanding of Canadian and international educational systems at the post-secondary level.
Application submission information: 

Please submit a cover letter and resume to MRussell@studygroup.com, Team Lead Admissions Assessment and copy AParker@studygroup.com, Director of Admissions North America quoting "ISC Admissions Manager" in the subject line of your email.  The application deadline is 18 August 2017. Please attach your resume and cover letter as one PDF document titled First name.Last name initial.resume, e.g. Masae.R.resume.pdf.