ISC Admissions Manager

Department: 
International Study Center - Study Group
Reference number: 
ISC 2018
Closing date: 
Friday, April 20, 2018 - 11:30
Employment status: 
Study group
Full or part time: 
Full-time
Competition status: 
Completed
Job description: 

Key Responsibilities: 

  • Primary admissions contact for partner university admissions staff, Study Group recruitment staff and Study Group partner agents
  • Process and assess international applications and enrollments according to specified procedures within agreed time frames
  • Calculate GPAs and make decisions regarding admissibility and eligibility for Pre-qualification letters
  • Prepare and deliver training on admission requirements and LERs to recruitment members
  • Accurately respond to inquiries from university admissions staff, Study Group recruitment staff and Study Group partner agents according to specified procedures within agreed time frames
  • Enter and track application data on student enrollment databases, maintain all student records ensuring all data is accurate and current on all enrollment reports
  • Support and assist Study Group recruitment staff, Study Group partner agents and students with pre-arrival inquiries
  • Proactively manage initial deposit and first semester invoicing and refund procedures, liaise with students, agents and financial department when necessary
  • Ensure collection of all outstanding admission documents from newly enrolled students
  • Finalize arrival status in StudyGlobal once students are confirmed at Universities
  • Liaise with Study Group recruitment staff to support agent relationship targets and optimize conversion while ensuring compliance with set admission guidelines
  • Monitor and compile enrollment data, agent trends and local market information ensuring the Director of Admissions and the Team Lead Admissions Assessment are aware of any potential agent, center or market issues
  • Proactively seek and maintain accurate product knowledge of all Center and University programs
  • Work with and update University systems and departments, within parameters agreed with the Universities
  • Assist Study Group recruitment staff, Study Group partner agents in planning and organizing students visits
  • Participate in Admissions meetings and university Admissions working groups as required
  • Assist in training Study Group staff in systems, procedures, and products
  • Maintain superior customer service with students, university admissions staff, ISC staff, Study Group recruitment staff and Study Group partner agents
  • Perform other duties relevant to the effectiveness of the team as directed by the Director of Admissions and the Team Lead Admissions Assessment
Qualifications: 
  • A relevant undergraduate degree and three to five years of related experience in a post-secondary environment, or an equivalent combination of education, training and experience
  • Well-developed work ethic, an aptitude for detailed work and accuracy, with the ability to perform mathematical calculations with a high degree of accuracy
  • Strong research, reporting and project management skills
  • Ability to analyze, troubleshoot, problem solve and exercise good judgment
  • Skilled at building and maintaining positive, cooperative, and service-oriented relationships, where diversity of situations and people are routinely encountered
  • Exceptional interpersonal, written and verbal communication skills and ability to present information effectively
  • Ability to work independently or in a high-performance team with minimal supervision
  • Be a disciplined self-starter, with a strong service ethic
  • Demonstrates an ability to identify and take initiative when appropriate, and when to escalate questions or emerging issues
  • Demonstrates a positive, professional and engaging approach to work, and the work place
  • A personal working style that fits in a positive, team-focused, exciting and growing workplace
  • Technically proficient in the use Microsoft Office programs specifically, Excel, Word, Outlook, and PowerPoint, and the ability to easily adapt to new software and systems

An ideal candidate would also possess:

    • Bachelor’s degree
    • Fluent in second language preferred
    • Ability to work under pressure
    • Excellent attention to detail, highly organized, enthusiastic and self-motivated
    • Understanding of North America and International educational systems at the post-secondary and graduate levels
    • Higher education advising, registration and/or admissions experience
    • Enrolment management database systems experience
Application submission information: 

To apply for this opportunity, please send your cover letter and resume to Anne Parker, Admissions Director at AParker@studygroup.com and Masae Russell, Admissions Assessment Team Lead at MRussell@studygroup.com, quote reference ISC Admissions Manager Position. Please save your cover letter and resume in one PDF and name it as FirstName_LastNameInitial_Resume.

 

While we value all applications we receive, only those candidates short-listed for further consideration will be contacted. Study Group is an equal opportunity employer, committed to the principle of equity in employment.