Member Services Representative

Recreation Centre
Reference number: 
Closing date: 
Tuesday, December 22, 2015 - 17:00
Employment status: 
Full or part time: 
On call
Competition status: 
Job description: 

Reporting to the Manager, Recreation Centre, the Member Services Representative is responsible for providing frontline customer service and fulfilling the administrative duties of the Recreation Centre front desk, including reception, reservations/bookings and cash transactions.  The Member Services Representative also attends to the general operational needs of the gym such as laundry and basic equipment maintenance and cleaning.

To be well qualified for the role you will possess exceptional customer service skills and a genuine interest in the fitness industry.

  • Current basic First Aid Certification
  • A minimum of one year relevant experience
  • A caring, welcoming attitude and a genuine interest in customer needs
  • Excellent verbal and written communication skills and customer management techniques
  • Ability to process transactions at a point-of-sale terminal, give correct change and balance and close the till at end of shift
  • Trustworthy and skilled in managing and accounting for a cash float
  • Motivated, flexible and enjoys dynamic, multi-task work environment with interruptions
  • A demonstrated commitment to teamwork
  • Ability to operate a computer with basic software (MS Word, Excel) and RRU’s point of sales system
  • Enthusiasm for fitness
Application submission information: 

This is a casual on-call position with varying day and evening shifts and we cannot guarantee a set number of hours per week.  The rate of pay is $13.85 per hour plus an additional 4% vacation pay.

If you are interested in applying for this position, please email your application to: with a subject line of:

15-131-G0007 – Last name, First name

Or mail to:

Human Resources - Career Opportunities

Royal Roads University

2005 Sooke Road

Victoria, B.C.   V9B 5Y2

Fax:  (250) 391-2570  Tel:  (250) 391-2511

The competition began on December 10, 2015 and will close on December 22, 2015; however, the competition will remain open until a successful candidate(s) is found.  

Royal Roads University is an equal opportunity employer, committed to the principle of equity in employment.  All qualified candidates are encouraged to apply however; Canadians and permanent residents will be given priority consideration.
Please note that two of our heritage buildings, including Hatley Castle, have some areas that are not easily accessible to persons who use wheelchairs.  Please call 391-2511 for information and assistance if you are dropping off your application in person.

If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or text format.  Note:  While RRU values all applications we receive, only those candidates short-listed for further consideration will be contacted.