Member Services Representative

RRU Recreation Centre
Reference number: 
Closing date: 
Thursday, December 22, 2016 - 17:00
Employment status: 
Full or part time: 
On call
Competition status: 
Job description: 

Reporting to the Manager of the Recreation Centre you will be responsible for providing frontline customer service and fulfilling the administrative duties of the Recreation Centre front desk, including reception, reservations/bookings and cash transactions.  In this role you will also attend to the general operational needs of the gym such as laundry and basic equipment maintenance and cleaning. 


To be well suited to the role you will possess the following required qualifications and competencies:

  • Current basic First Aid Certification
  • A minimum of one year relevant experience (customer service or retail)
  • Ability to work independently, without direct onsite supervision
  • A caring, welcoming attitude and a genuine interest in customer needs
  • Excellent problem solving ability, as well as a high level of diplomacy, tact, and judgment necessary when dealing with difficult situations
  • Excellent verbal and written communication skills and customer management techniques
  • Ability to process transactions at a point-of-sale terminal, give correct change and balance and close the till at end of shift; trustworthy and skilled in managing and accounting for a cash float
  • Ability to operate a computer with basic software (MS Word, Excel) and RRU’s point of sales system
  • Flexible and able to multi-task in an environment with multiple interruptions
  • A demonstrated commitment to teamwork
  • Motivated, enthusiasm for fitness

This is a casual on-call position with varying day and evening shifts and we cannot guarantee a set number of hours per week.  The position has been evaluated at Grade 1 and the hourly rate of pay is $16.99 per hour plus an additional 4% vacation pay.

Application submission information: 

To apply please forward your cover letter and curriculum vitae (preferably in electronic format) to: with a subject line of:

16-115-A0258 – Last name, First name

Or mail to:
Human Resources - Career Opportunities
Royal Roads University
2005 Sooke Road
Victoria, BC   V9B 5Y2
Fax:  (250) 391-2570 Tel:  (250) 391-2511

The competition began on December 9, 2016 and will close on December 22, 2016; however, the competition will remain open until successful candidates are found. 

While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.

If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.