Department: Physical and Environmental ResourcesReference number: 15-103-G0009Closing date: Wednesday, September 9, 2015 - 17:00Employment status: CasualFull or part time: On callCompetition status: Completed Job description: This is a recruitment to replenish the casual on-call Site Organizer pool. As the Site Organizer, your primary responsibility will be to serve as the point of contact for clients hosting events at Royal Roads University. You will be responsible for identifying potential issues relating to the safety of the client and their guests and implementing solutions quickly and professionally. You will work with other staff such as security, media tech, caterers, and other service providers to ensure the client and their guests have a positive on-site experience; their needs are met or exceeded. During major events, you will also provide support, and report to, the event coordinator.To be well qualified for the role you will possess exceptional customer service skills and a welcoming spirit. Well-developed interpersonal skills will also be required as you will respond to a diverse array of staff, faculty, and guests at RRU. Qualifications: A minimum of one (1) year relevant experienceA caring, welcoming attitude towards visitors and a genuine interest in peopleExcellent verbal and written communication skills and customer management techniquesProven ability to make decisions, solve problems and seek managerial support when requiredDemonstrated ability to resolve conflicts, respond to unusual requests and/or behaviors, deal with diverse and sometimes difficult peopleMust be have a flexible schedule and able to work evenings and weekends with short noticeKnowledge and/or experience with the hospitality sector an assetThis is a casual, on-call position for coverage of our peak season, 7 day per week operations for an approximate six month term with the possibility of extension. We cannot guarantee a set number of hours per week. The hourly wage is $15.00 an hour plus an additional 4% vacation pay. Application submission information: To apply please forward your cover letter and curriculum vitae (preferably in electronic format) to:Email: firstname.lastname@example.orgCompetition #15-103-G0009orHuman Resources - Career OpportunitiesRoyal Roads University2005 Sooke RoadVictoria, BC V9B 5Y2Fax: (250) 391-2570 Tel: (250) 391-2511The competition will begin on August 26th, 2015 and will remain open until a suitable candidate pool has been established. If required the competition may be reposted to replenish the pool at a later date.While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.Please note that two of our heritage buildings, including Hatley Castle, have some areas that are not easily accessible to persons who use wheelchairs. Please call 391-2511 for information and assistance if you are dropping off your application in person.If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.