Department: Campus ServicesReference number: 17-021-G0009 Closing date: Thursday, February 23, 2017 - 17:00Employment status: CasualFull or part time: On callCompetition status: Completed Job description: Reporting to the Manager of Campus Services your primary responsibility will be to serve as the point of contact for clients hosting events at Royal Roads University. As the Site Organizer, you will be responsible for identifying potential issues relating to the safety of the client and their guests and implementing solutions quickly and professionally. You will work with other staff such as security, media tech, caterers, and other service providers to ensure the client and their guests have a positive on-site experience; their needs are met or exceeded. During major events, you will also provide support, and report to, the event coordinator.To be well qualified for the role you will possess exceptional customer service skills and a welcoming spirit. Well-developed interpersonal skills will also be required as you will respond to a diverse array of staff, faculty, and guests at Royal Roads University. Qualifications: A minimum of one (1) year relevant experience; A caring, welcoming attitude towards visitors and a genuine interest in people;Excellent verbal and written communication skills and customer management techniques;Proven ability to make decisions, solve problems and seek managerial support when required;Demonstrated ability to resolve conflicts, respond to unusual requests and/or behaviors, deal with diverse and sometimes difficult people;Must be have a flexible schedule and able to work evenings and weekends with short notice.Additional and Desirable Assets:Knowledge and/or experience with the hospitality sector Application submission information: This is a casual, on-call position for coverage of our peak season, 7 day per week operations for an approximate six month term with the possibility of extension. We cannot guarantee a set number of hours per week. The hourly wage is $15.51 an hour plus an additional 4% vacation pay.To apply please forward your cover letter and curriculum vitae (preferably in electronic format) to: firstname.lastname@example.org with a subject line of:17-021-G0009 – Last name, First nameOr mail to:Human Resources - Career OpportunitiesRoyal Roads University2005 Sooke RoadVictoria, BC V9B 5Y2Fax: (250) 391-2570 Tel: (250) 391-2600The competition began on February 10, 2017 and will close on February 23, 2017; however, the competition will remain open until successful candidates are found. While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.