Department: Financial ServicesReference number: 15-127-P0246Closing date: Thursday, December 10, 2015 - 17:00Employment status: OngoingFull or part time: Full-timeCompetition status: Completed Job description: Under the general direction of the Manager, Accounting, the Student Accounts Associate is primarily responsible for student account management and for providing customer service for international programs and partnership organizations. This position is also responsible for the timely and accurate invoicing of all tuition and other revenues; and the collection of all student accounts receivable for international programs, in accordance with established credit and collection policies and procedures. Qualifications: Minimum of five years customer service experience, preferably with accounting and/or business experienceMinimum of three years of collections experienceDemonstrated experience in working with people from other cultures and countries an assetBilingual fluency in Mandarin and English an asset A dedicated service orientation when dealing with all internal or external clients (ie. students, prospective students, sponsoring organizations, faculty, support staff, etc)Exceptional communication skills (verbal and written)Proficient in MS Office suite software and especially good knowledge of excel; knowledge or experience with Agresso Financials an assetDemonstrated decision making, problem solving and analytical skillsExperience analyzing financial transactions and completing financial reconciliationsStrong team ethic with the ability to work well with others and individuallyStrong organizational and time management abilitiesAbility to exercise independent judgment in complex situations where the range of options is not obvious by policy or procedures and the consequence of error will have a measurable impactAbility to deal with conflict and achieve resolution in difficult situationsAbility to adapt to new situations and learn quicklyAbility to interpret and apply established institutional and departmental policies and procedures Application submission information: This is a regular full-time position working 37.5 hours per week on campus, with a recruitment range that starts at $42,864 per annum. The University is pleased to offer a comprehensive benefits package.If you are interested in applying for this position, please email your application to firstname.lastname@example.org with a subject line of:15-127–P0246 – Last name, First nameOr mail to:Human Resources - Career OpportunitiesRoyal Roads University2005 Sooke RoadVictoria, BC V9B 5Y2Fax: (250) 391-2570 The competition began on November 26, 2015 and will close on December 10, 2015; however, the competition will remain open until a successful candidate is found. While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.Please note that two of our heritage buildings, including Hatley Castle, have some areas that are not easily accessible to persons who use wheelchairs. Please call 391-2511 for information and assistance if you are dropping off your application in person.If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf format.