Supervisor, Custodial and Housekeeping Services

Physical and Environmental Resources
Reference number: 
Closing date: 
Thursday, May 26, 2016 - 17:00
Employment status: 
Full or part time: 
Competition status: 
Job description: 

Under general direction, the Supervisor is responsible for the organization and delivery of custodial and housekeeping services for all of the University facilities.  The Supervisor ensures that the requirements are maintained in accordance with applicable department and statutory codes, regulations and standards, and for promoting the customer service, environment and professional image presented by the University. 

The Supervisor provides effective leadership, professionalism, coordination, implementation and evaluation of a collaborative service delivery model, demonstrates the ability to create a culture of excellence through the setting of high standards for themselves and for the team. Actively uses sound human resources management principles, communications, promotes positive relationships, shows flexibility and demonstrates great problem solving skills.

The Supervisor directs the activities, work performance and schedules of the custodial and housekeeping staff, provides technical information and support to management regarding operational issues, standards, safety and potential improvements. The Supervisor provides cost estimates, recommends the acquisition of supplies, materials and equipment; researches new methods, techniques and equipment and recommends their application and stores supplies. Must be able to give clear training and lead appropriate cleaning processes and practices for the team.

  • Grade 12 graduation from a secondary school, or equivalent.
  • Minimum of five (5) years current supervisory experience in a unionized environment, institutional environment.
  • Management skills for Supervisors Certificate or equivalent formal supervisory training required
  • Must have excellent and current knowledge of custodial equipment, chemicals and cleaning processes
  • Proven ability to organize, assign, distribute and check work of the Custodial and Housekeeping staff
  • Must have and demonstrate effective communication skills
  • Demonstrated commitment to customer service excellence
  • Experience and knowledge of Workplace Hazardous Materials Information System (WHMIS) and the use of Material Safety Data Sheets (MSDS).
  • Possession of a valid Class 5 driver’s license in the province of BC.

Preferred qualifications:

  • Ability to provide effective leadership, plan and prioritize work schedules and assignments for various service unit staff.
  • Proven ability to direct and lead a custodial team by fostering a respectful positive solution based culture
  • Knowledge of Worksafe BC requirements and associated provincial regulations.
  • Knowledge and ability to use equipment, materials and techniques related to the duties.
  • Ability to effectively communicate verbally, in writing and by email.
  • Ability to use MS Word and Excel.
Application submission information: 

This position is regular full-time working 37.5 hours per week.  The successful candidate must have the ability to work a variety of shifts including evenings and weekends.  This is a CUPE Local 3886 Bargaining Unit position and the hourly rate is $24.33 and the university is pleased to offer a comprehensive benefits package.

To apply please forward your cover letter and curriculum vitae (preferably in electronic format) to: with a subject line of:

16-037-C0015– Last name, First name

Or mail to:

Human Resources - Career Opportunities
Royal Roads University
2005 Sooke Road
Victoria, BC   V9B 5Y2

Fax:  (250) 391-2570 Tel:  (250) 391-2511

 The competition began on May 12th, 2016 and will close on May 26th, 2016; however, the competition will remain open until successful candidates are found. 

While Royal Roads University values all applications we receive, only those candidates short-listed for further consideration will be contacted. RRU is an equal opportunity employer, committed to the principle of equity in employment. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority consideration.

If you are sending your application via e-mail, please ensure that your electronic file is saved in MS Word or Adobe pdf. format.